1. Acceptance and Definitions
1.1 By accessing the hosting services offered by 24racks cloud, the user agrees to comply with all terms and conditions established in these Terms of Service. The user acknowledges having fully read and understood these terms and agrees to be bound by them.
1.2 Definitions:
- Customer Area: The portal where customers can manage all services, accessible with their credentials at https://24racks.com.
- Credentials: The email and password used during registration to access the Customer Area.
2. Terms of Use
2.1 Delivery
Our services have a maximum delivery time of 7 days. In the case of dedicated servers, this period may be extended up to 4 weeks due to additional configuration and installation requirements.
2.2 Machine Storage Content
24racks cloud respects the privacy of its users and does not access the content of disks without prior authorization. However, for game servers and VPS, if the client expressly authorizes it, 24racks cloud can access the content to provide technical support or perform maintenance. We are not responsible for any data loss caused by user actions or negligence. Users are strongly encouraged to maintain their own backups.
2.3 IP Connectivity
Each VPS, VDS, and dedicated server is assigned a unique IPv4 address. This address should not be used to perform DDoS attacks, BotNet operations, or any other illegal activity. Any illegal action detected by the 24racks cloud team will be processed in accordance with applicable laws.
3. User Obligations
3.1 Information
Users must provide accurate and truthful information during account setup at billing.24rackscloud.com. Accounts found with false information will be terminated immediately without refund.
3.2 Credential Security
Users are responsible for safeguarding their account credentials. 24racks cloud provides features such as password reset to help maintain security.
3.3 Harmful Activities
Users must not use their accounts for fraudulent or illegal activities. Any violation will result in immediate suspension or termination of the account.
4. Conditions of Use and Prohibited Actions
4.1 Resources
The machine resources provided may be used for any legal purpose, except for the following prohibited activities:
- Cryptocurrency mining
- Participation in illegal activities
- Actions aimed at damaging or interfering with 24racks cloud hardware or network
- Remote DDoS protection
- VPN (Tunnel)
- Hosting malicious content or phishing
- Spam or mass sending of unsolicited emails
- Storage or distribution of content that infringes copyright
5. Contract Duration
5.1 Contract Duration
The duration of the contract is chosen by the user at the time of purchase and is specified in the service agreement.
5.2 Renewal
Services must be renewed before expiration to ensure continuous access. Failure to renew may result in service suspension.
6. Payments and Billing
6.1 Payment Methods
24racks cloud officially accepts payments through:
- PayPal
- Bank Transfer
- Credit Card (through Stripe)
Payments are only valid if made through our official websites.
6.2 Data Access
Data related to machines/products are accessible only during the paid service period. If the service period expires or is revoked, access to the data will be terminated.
6.3 Automatic Renewals
Automatic renewals are performed when possible, subject to user authorization, to avoid service interruptions.
7. Responsibilities and Warranties
7.1 Service Provision
24racks cloud provides services "as is". The only external program preloaded on the operating system (only on VPS/VDS) is QEMU-Guest-User, necessary for remote control of the machine by the user and, if authorized, by the 24racks cloud team.
7.2 Acceptance of Terms
Users accept these terms of service when purchasing our services.
7.3 Service Damage
24racks cloud is not responsible for any action that damages the acquired service. However, we reserve the right to intervene directly to mitigate such damage.
8. Service Stability
8.1 Commitment
24racks cloud is committed to minimizing maintenance and downtime of its infrastructure to ensure high service availability.
8.2 Bandwidth Guarantee
24racks cloud guarantees a minimum input and output bandwidth of 500Mbit/s to ensure optimal performance.
9. Service Suspension
9.1 Violations
24racks cloud reserves the right to suspend or terminate service without prior notice if the user:
- Violates the Terms of Service
- Installs or uses malicious software such as viruses, trojans, botnets, spyware, etc.
- Abuses the service
- Provides false information (e.g., false address, name, and surname)
- Damages 24racks cloud infrastructure
10. Traffic Usage
10.1 Limits
Data transfer limits for our services are clearly specified on the product page and at the time of purchase. Exceeding these limits may result in suspension or restriction of the connection.
10.2 Unrestricted Data Transfer
All dedicated servers come with unrestricted data transfer to support extensive usage needs.
10.3 Fair Use Policy
In cases of unfair use, 24racks cloud reserves the right to suspend or restrict traffic in scenarios of exceptionally high usage. This policy is intended to prevent network overload and deter attacks or excessive use of network resources. Users will receive an email notification at least 12 hours before any suspension.
11. Refund Policy
11.1 Service Issues
Refunds are only issued for verified server problems that:
- Result in service availability less than 99.0% during the first month
- Are directly caused by failures in our infrastructure
- Cannot be resolved after multiple technical support attempts
11.2 Refund Period
Refund requests can be made within 7 days of purchase, subject to the following conditions:
11.2.1 First 24 Hours
Refunds requested within the first 24 hours will receive a full refund provided that:
- The service has not been extensively used
- No significant modifications have been made to the system
- A valid reason for cancellation is provided
11.2.2 First 3 Days
Refunds requested within the first 3 days require valid reasons and will be evaluated by our team.
11.2.3 First Week
Refunds requested within the first week require valid reasons and will be evaluated by our team. The refund amount will be 50% of the total service price.
11.2.4 After the First Week
No refunds will be issued after the first week.
11.3 Start of Refund Period
The refund period begins from the moment of purchase, not from the moment of machine delivery.
11.4 Maximum Refunds
A maximum of 2 refunds can be requested every 7 days.
11.5 Dedicated Server Refunds
No refunds are issued on dedicated servers for any reason.
12. Contract Termination
12.1 Termination
24racks cloud reserves the right to terminate the contract at any time for valid reasons, without providing refunds.
13. Copyright
13.1 DMCA Protection
24racks cloud's copyrights are protected by DMCA. Unauthorized use of 24racks cloud's proprietary elements will result in legal action.
14. Licenses
14.1 Use of Licenses
By accepting the contract, the client certifies that all licenses provided by third parties are obtained from reliable sources and not from "nulled" licenses, illegal copies, or unauthorized vendors.
15. Abuse Requests
15.1 Reports
Abuse requests should be sent to asistencia@24racks.com.
15.2 Examination
Abuse requests will be examined within a maximum of 30 business days.
16. Changes to Terms of Service
16.1 Modifications
24racks cloud reserves the right to alter or modify the Terms of Service at any time to add or remove clauses, sections, and more. Users will be notified of significant changes.
16.2 Data Deletion
In case of service cancellation, users can request the deletion of their profile, which may take up to 90 days to complete.