IDENTIFICATION INFORMATION
The following information identifies the legal owner and service provider of this website:
Company name: 24RACKS CLOUD S.L.
Tax Identification Number (NIF): B26771048
Registered address: Barrio Murueta Torre Auzunea 9F 2B, 48200 Durango, Bizkaia, Spain
Email: admin@24racks.com
Website: https://24racks.com
1. Acceptance of Terms
By accessing or using the services provided by 24RACKS CLOUD S.L., the user agrees to comply with these Terms of Service.
The user acknowledges that they have read, understood and accepted the conditions described herein.
2. Definitions
Client Area
The online portal where customers manage their services using their credentials.
Credentials
The email address and password used to access the client area.
Services
Any service provided by 24RACKS CLOUD S.L., including but not limited to web hosting, VPS, dedicated servers or related infrastructure services.
3. Service Delivery
Provisioning of services normally occurs within 7 days after payment confirmation.
For dedicated servers, provisioning may take up to 4 weeks depending on hardware preparation, configuration and installation requirements.
4. Customer Responsibilities
Customers agree to:
Provide accurate and truthful information when creating an account.
Maintain the confidentiality of their account credentials.
Use the services only for lawful purposes.
Ensure that software installed on their servers is properly licensed.
Accounts created with false information may be suspended or terminated.
5. Acceptable Use Policy
Customers may only use the infrastructure for lawful activities.
The following activities are strictly prohibited:
Cryptocurrency mining
Botnet operations
DDoS attacks
Malware distribution
Phishing activities
Spam or unsolicited email campaigns
Hosting illegal content
Copyright infringement
Network scanning intended to disrupt services
Use of VPNs or network tunnels is permitted provided that such use does not compromise the security, stability or integrity of the network infrastructure.
6. IP Address Usage
Each VPS or dedicated server may include assigned IP addresses.
IP addresses may not be used for illegal activity, including but not limited to:
DDoS attacks
botnet participation
spam distribution
fraudulent activity
Violation may result in immediate suspension.
7. Payments and Billing
Accepted payment methods include:
PayPal
Bank transfer
Credit or debit card via Stripe
Payments are considered valid only when processed through official billing channels.
8. Service Duration and Renewal
The service duration is determined at the time of purchase.
Customers are responsible for renewing services before expiration to avoid interruption.
Failure to renew may result in suspension or termination of services.
9. Data and Backups
24RACKS CLOUD S.L. respects the privacy of customers and does not access customer data without authorization, except when necessary to provide technical support.
Some services may include backup systems intended for infrastructure recovery purposes.
Backups do not replace the customer’s responsibility to maintain their own copies of their data.
Dedicated servers do not include automatic backups unless explicitly purchased.
10. Data Retention After Service Expiration
When a service expires or is terminated, data may remain temporarily stored.
Customer data may be permanently deleted after a minimum period of 7 days following service expiration.
Customers are responsible for retrieving their data before service termination.
11. Right of Withdrawal
In accordance with European consumer protection regulations, consumers normally have a right of withdrawal for distance contracts.
However, by purchasing the service and requesting immediate activation, the customer expressly consents to the immediate execution of the service.
As a result, the customer acknowledges that the right of withdrawal may be lost once the service has begun, in accordance with applicable legislation governing digital services.
12. Refund Policy
Refunds may be issued only in cases where verified technical issues occur due to infrastructure failure.
Refund requests must be submitted within 7 days of purchase.
Dedicated servers are generally non-refundable due to the hardware provisioning process, unless a failure attributable to the provider occurs.
13. Service Suspension
24RACKS CLOUD S.L. reserves the right to suspend or terminate services in the following cases:
violation of these Terms of Service
illegal activities
abuse of infrastructure
malware or malicious activity
fraudulent use of services
Whenever possible, the customer will be notified and given a reasonable opportunity to remedy the issue.
Immediate suspension may occur in cases involving security risks or illegal activities.
14. Service Availability
24RACKS CLOUD S.L. aims to maintain a stable and reliable infrastructure.
However, temporary interruptions may occur due to:
maintenance
hardware failure
network incidents
external attacks
The company will make reasonable efforts to restore service as quickly as possible.
15. Limitation of Liability
Services are provided “as is” and “as available.”
24RACKS CLOUD S.L. shall not be liable for:
indirect damages
loss of profits
business interruption
loss of data resulting from customer actions or third-party software
Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law.
16. Intellectual Property
All content on the website including text, logos, designs and software is protected under applicable intellectual property laws.
Unauthorized reproduction or distribution is prohibited.
17. Abuse Reports
Reports of abuse, illegal activity or network misuse should be sent to:
Reports will normally be reviewed within 24 to 72 hours.
18. Changes to Terms
24RACKS CLOUD S.L. reserves the right to modify these Terms of Service at any time.
Updated terms will be published on this website.
Continued use of the services constitutes acceptance of the revised terms.
19. Governing Law
These Terms of Service are governed by the laws of Spain.
For disputes involving consumers, the competent courts shall be those corresponding to the consumer's place of residence.
Last updated: 5 March 2026