Cookie Policy
At 24Racks we use cookies to improve the functionality of our website, provide technical support and analyze site usage. This policy explains what cookies we use and how you can manage them.
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They are used to make websites work more efficiently and provide information to site owners.
Cookies we use
1. Essential Cookies (Required)
These cookies are necessary for the website to function properly. They cannot be disabled.
Session and authentication cookies:
- XSRF-TOKEN: Protection against CSRF attacks (cross-site request forgery)
- wemx_session: Keeps your session active while browsing the site
- cookies_accepted: Remembers your cookie consent choice
- remember_web_*: Keeps you logged in on future visits if requested
- locale: Remembers your language preference (EN/ES)
Duration: Session / 2 hours
Purpose: Basic website functionality, security and authentication
Legal basis: Strictly necessary for service provision (GDPR Art. 6(1)(b))
2. Security and Performance Cookies (Required)
We use Cloudflare to protect our website against attacks and improve performance.
Cloudflare cookies:
- __cf_bm: Malicious bot management
- cf_clearance: Passes security challenges
- __cflb: Load balancing across servers
- __cfruid: Session identifier for routing
Duration: 30 minutes to 1 year (depending on type)
Purpose: Security, DDoS protection, load distribution
Provider: Cloudflare Inc.
More information: Cloudflare Cookie Policy
3. Technical Support Cookies (Essential)
We use Tawk.to to provide real-time assistance through our chat widget. These cookies are essential for you to contact our support team and maintain the context of your inquiries.
Tawk.to cookies:
- TawkConnectionTime: Records when you connect to chat to manage service availability
- twk_idm_key: Unique identifier that allows us to remember your previous support conversations
- twk_uuid_*: Unique UUID to link all your support conversations and provide continuity
Duration: 6 months
Purpose: Provide technical support, maintain active conversations, remember inquiry history
Legal basis: Legitimate interest - provision of technical support service (GDPR Art. 6(1)(f))
Provider: Tawk.to
More information: Tawk.to Privacy Policy
ℹ️ Important note: The support chat loads automatically as an essential part of our service. If you prefer not to use it, simply close the chat widget. Tawk.to cookies are only created when you actively interact with the chat.
4. Analytics Cookies (Optional)
We use Google Analytics 4 to understand how users interact with our website. They are only activated if you accept analytics cookies.
Google Analytics cookies:
- _ga: Distinguishes unique users
- _ga_PLB5JZHM8M: Maintains session state
- _gid: Distinguishes unique users (short term)
- _gat: Limits request volume
Duration: 2 years (_ga), 24 hours (_gid), 1 minute (_gat)
Purpose: Web traffic analysis, usage statistics, user experience improvement
Provider: Google LLC
More information: Google Privacy Policy
Cookie management
You can manage your cookie preferences in the following ways:
On our website:
- When you visit our site for the first time, you will see a cookie banner where you can choose:
- "Accept all": Accept essential + analytics cookies
- "Essential only": Only essential cookies (including technical support)
- You can change your choice at any time by clearing cookies in your browser
From your browser:
- Google Chrome: Settings → Privacy and security → Cookies
- Firefox: Options → Privacy and security → Cookies and site data
- Safari: Preferences → Privacy → Manage website data
- Microsoft Edge: Settings → Cookies and site permissions
⚠️ Warning: Blocking all cookies may affect website functionality, including the ability to log in or use the support chat.
GDPR Compliance
Our website implements Google Consent Mode v2, which means that:
- Analytics cookies are disabled by default until you give your consent
- Your choice is automatically communicated to Google Analytics
- If you reject analytics cookies, no tracking data will be sent
- Essential cookies (session, security, support) work without requiring explicit consent according to GDPR
Contact
If you have any questions about our Cookie Policy, you can contact us through:
Email: soporte@24racks.com
Live chat: Chat widget available in the bottom right corner
Website: https://24racks.com
Last updated: January 2025
This policy may be updated periodically. We recommend reviewing it regularly.